Frequently Asked Questions

Sign up through the registration page with your contact and business details. Your registration is verified by email or a one-time code, after which you can browse the catalogue and place orders. Your account is fully verified once our team approves your first order.

We ask for your name, email, telephone and mobile numbers, your company name, company registration and VAT numbers (where applicable), and your billing and delivery address. This lets us set up your wholesale account and price your orders correctly.

Yes. Accounts are business-to-business wholesale accounts. We verify your registration before you can order, and we review and approve each order you place with us.

Our minimum order value (MOQ) is £5,000. Orders at or above the MOQ qualify for our free UK delivery terms.

No. Our wholesale prices are quoted excluding VAT, which is applied at the prevailing rate where applicable.

Yes. Customers are assigned a discount tier (Standard, Premium or VIP). The applicable discount is reflected on your quotations and orders.

Our aim is to offer fair, competitive wholesale pricing across our range, backed by clear, tier-based pricing on every quotation.

Yes. You can build a quotation online and submit it, and our team will confirm your order and delivery details with you.

Stock orders are processed within 72 hours, subject to availability. Delivery times for deals or supply-chain items may follow the specific offer.

Our admin team reviews each order before it is fulfilled. When we approve your first order, your wholesale account is fully verified.

Often, yes. If a product you need is not listed, contact us with the details and we will do our best to source it for you.

Yes, we export globally. Minimum order and delivery terms vary by destination, and our team can advise on the specifics for your location.

Yes, we can consolidate orders to any destination. Get in touch and we will arrange the most efficient option for you.

In many cases we can assist with the import documents your country requires. Please contact us to confirm what you need before ordering.